Customer Information


The purchase contract has been agreed upon by design3000 mbH, Robert-Bosch-Str. 14, 64711 Erbach.

design3000.de, in cooperation with partner stores, is a certified on-line shop. For inquiries, orders, claims or complaints, you can contact our Customer Service Department Monday-Friday from 10:00 to 17:00 by phone: +49 (0) 60 62 - 80 9 80 00 or by e-mail: info@design3000.de.

Contractual Language

For the purchase contract, you have the option to choose between German and English for the contractual language.

Conclusion of the Contract

The presentation of products on our on-line shop is not a legally binding offer, but a unbinding depiction of our on-line catalog. By clicking on the “Send Order” button, you have placed a binding order in the shopping cart. After sending the order, a confirmation of the order will immediately follow. Generally the purchase contract is concluded upon delivery of the goods, with the exception of prepayment orders. With prepayment orders, the purchase contract is concluded with the confirmation email.

The customer´s right of cancellation is exclusively subject to the following:

Cancellation Terms

Right to Cancellation

You may cancel your contract in writing (e.g. letter, fax, e-mail) without stating a reason within 14 days or by returning the merchandise before expiry of the revocation period. The revocation period begins after receipt of this notification in writing, but not before the goods have been received by the recipient (in the case of recurrent deliveries of similar goods, then not before receipt of the first partial delivery) and also not before fulfilling our information requirements under Section 246 § 2 in connection with § 1 paragraph 1 and 2 BGB (German Civil Code) as well as our obligations under § 312g paragraph 1 sentence 1 BGB in connection with Section 246 § 3 BGB. Sending notification of cancellation or returning the merchandise within the revocation period is adequate. The notice of cancellation or the return of merchandise must be sent to:

Design3000 Vertriebsgesellschaft mbH
Robert-Bosch-Straße 14
64711 Erbach

Effects of Revocation

In the event of a valid cancellation, each party shall surrender any received goods and services and any eventual profit derived therefrom (e.g. interest). If the received goods and services cannot be returned in their entirety or at all, or can only be returned in a deteriorated state, then the customer will be liable to pay compensation to us accordingly. Compensation is due only if the returned goods and services display usage or deterioration that is beyond what is considered normal when inspecting and handling the goods.

“Testing quality and functionality” refers to inspecting and evaluating the respective goods as you normally would have been able to in an ordinary retail store.

In cases of revocations and returns, the risks of shipping transportable goods are borne by us. The consumer will bear the normal cost of returning the goods if the price of the goods to be returned does not exceed an amount of 40 euros or if, where the price of the goods is higher, the consumer has at the date of revocation not yet given consideration or provided a contractual partial payment.

Otherwise, returns will be at no charge to you. Non-shippable items will be picked-up at your address. Reimbursement requests by the customer must be made within 30 days. The revocation period for you begins when you have sent notice of cancellation or have returned the goods, and for us it begins upon their receipt.

End of Cancellation